Frequently Asked Questions

When is customer service?

Customer service time is 8:00 to 17:00 thru Monday to Friday (GMT+8).

If you cannot receive the response from our customer service in 3 days, please check your E-mail or call us: +886-4-8870235.

How to order the item?

Please fill in the inquiry or send the E-mail to

How to pay the item that you want to purchase?

We accept using PayPal to be our payment.

We will send to you the receipt that includes merchandise and transportation fee by PayPal.

If you do not have PayPal account, you still can pay the receipt by your credit or debit card.

What is a shipment policy?

We always ship the merchandise by Taiwan Post EMS; if you have any request, you have to notice us before we ship your merchandise.

What is a return policy?

You can return the unsatisfied merchandise and the merchandise does not be used in 30 days, however you have to pay the return transportation fee by yourself. When you return the merchandise, please sending to this address: No.258, Sec.2, Xingnong Rd., Beidou Township, Changhua County, 52141 Taiwan.